The Meta-Coaching Strategy Par Excellence
大成教练策略 – 最优秀的策略
当你问这个问题并注意聆听时，以五种基本的教练对话角度思考。大成教练系统的基本策略是先诊断后介入。使用18个问题进行诊断 – 为了高质量的信息收集。对你收到的信息采取一种健康的怀疑态度，这样你就可以用细化问题来处理这些信息（探索和清晰检查来打开内容，然后测试和检查来关闭内容)。
Think about coaching a client and what immediately comes to your mind regarding your strategy? You are about to coach someone, what format will you use? What do you want to know about your client as you begin so you can make a transformational difference in that person’s life? Whatever it is, the strategy will determine so much about what will happen in the session.
Recently in Egypt, when I observed and benchmarked several Meta-Coaches, I was struck by how many were actually mis-using the Well-Formed Outcome Questions. Instead of using them to do high quality information gathering, several used the questions to search for a topic for intervention. That is, they used them as if they were a set of 18 doors to knock on, then when someone answered the door that suggesting a coachable subject, they jumped right in and began working it. Then before I knew it, they were doing an intervention!
That’s how not to use the WFO questions. Sure, there will be times when you hit upon something that will be useful to the client. In fact, just having someone to listen to them, support them, take them seriously, and ask them quesiotns will be, for most, a healing and generative process. They will get a lot from that and will be grateful. But that’s a pretty sloppy way to do “Coaching“ and is not the way the Meta-Coaching System presents Coaching.
Think about the 18-questions as a checklist to quality control the person’s outcome. Ask the questions sequentially and ask all of them unless something indicates that a question is not needed. Think also about getting through the 18-questions in ten to twelve minutes. To supplement your thinking, think in terms of the five basic kinds of coaching conversations. Is this about clarity, decision, planning, experiencing, or change? That will help you get the subject.
Now in terms of strategy, think about the subject right from the beginning. Frame the coaching as a very unique conversation that’s going to have significant consequences for the person.
“As coaching is designed to be life-changing, what do you want to be achieve that will make a big difference in your life when you step out of the coaching chair? What change do you want to experience? How will you be different?”
As you ask this and listen, think in terms of the five basic coaching conversations. The basic Meta-Coaching System strategy is diagnosis first, intervention afterwards. Use the 18-questions for the diagnosis— for high quality information gathering. Adopt a healthy skepticism about the information you receive so that you work that information over with the refining questions (exploration and clarity checks to open things up and then testing and checking to close things down).
Clients who are clear about what they want will be explicit and specific from the beginning and in that situation, you can get through the 18-questions in five minutes. Clients who are not clear about what they want, or what’s stopping them from experiencing a fuller and richer life, have to be pushed and challenged as you go through the questions. They need that. They actually want that. They need someone who will wrestle with them to gain the needed clarity. When that becomes obvious to you, and you’re a bit hesitant, frame your side of the conversation as “playing devil’s advocate.”
“So that I can serve you well, and you can get what you really want and need, I’ll play devil’s advocate and challenge what you’re saying so that we can flush out what’s behind the things you’re saying. Are you in the right state to have that kind of dialogue?”
Now you can do some reality testing and some challenging as you dialogue with your client. Now also you can grab things and make guesses, ask for feedback. You can also make proposals.
“Sounds like we could focus on getting your criteria clear and after that check out the decision to change jobs; how does that sound? Would that be worth your time, effort, and money if we spent the session doing that?”
Doing this will be especially important with people who think in very global and abstract terms. They need that kind of direction and specificity from you. Information gathering enables you to start with a basic diagnosis and from there you can move on to intervention. To intervene before you are clear about the situation, the goal, the blocks, etc. It is to give medicine without a diagnosis. That’s not a very wise, let alone ecological, choice.
The intervention part is typically the easy part. The work of an effective Meta-Coach lies in cutting through the noise, distractions, and mis-diagnosis to identifying and defining the real issue. When you do that, the work is 90% done. Remember: Diagnosis first, intervention second. Finish the 18-questions, then you will know what to do.